1. How does the mystery call service work?

We make anonymous calls to your business, posing as regular customers. We evaluate your front-of-house service based on predefined criteria and provide a detailed feedback report highlighting strengths and areas for improvement.

2. What is the purpose of these mystery calls?

The goal is to keep your staff performing at their best, knowing they could be evaluated at any time. It also helps you understand how your team interacts with customers and identify opportunities for training and growth.

3. How often will the mystery calls occur?

The frequency depends on your chosen subscription plan:

• £30 per month: 1 call per month

• £50 per month: 2 calls per month

• £100 per month: 5 calls per month
  Calls are conducted randomly to keep your staff on their toes.

4. Can we customize the scenarios used in the mystery calls?

Yes, absolutely! You can request specific scenarios to be tested, such as handling complaints, answering questions about the menu, or making special requests. We’ll tailor the call to fit your needs.

5. How do I receive the feedback report?

You will receive a comprehensive feedback report via email after each mystery call. The report will include a detailed analysis of the interaction, scores for key performance areas, and recommendations for improvement.

6. Can we use the feedback reports for employee evaluations?

Yes, the reports are designed to give you actionable insights into your team’s performance. However, we recommend using them as part of a broader evaluation process, combined with other performance metrics.

7. What if I have multiple locations?

We can create a custom plan to cover all of your locations. Each location will be evaluated separately to ensure tailored feedback for each team.

8. Is there a contract or long-term commitment?

No, our subscription plans are flexible. You can adjust or cancel your subscription at any time, depending on your needs.

9. How do I sign up or make changes to my subscription?

You can sign up directly on our website. If you need to upgrade, downgrade, or cancel your subscription, simply log in to your account or contact our support team for assistance.

10. Is there any training provided for staff based on the feedback?

While we don’t provide direct training, our feedback reports include actionable recommendations that you can use for in-house training. We also offer guidance on resources and best practices to help improve customer service.