Hi it’s Noah, how can I help you?
Noah, your friendly guide to exceptional customer service. We’re here to help your business shine, one interaction at a time.
At Hi it’s Noah, we believe that great customer service can make or break a business. Our mission is simple: to help service teams deliver memorable experiences by providing friendly, insightful evaluations.
Our company is centered around Noah, a character who embodies everything we stand for: warmth, professionalism, and a genuine love for service. We make anonymous calls to evaluate your front-of-house representatives and give you detailed feedback to help your team grow and improve.
Think of us as your service secret weapon, dedicated to ensuring every customer leaves with a smile. With Noah’s help, your team will always be ready to make a lasting impression.
Why Noah?
Why did we choose Noah as our brand character? Because Noah represents everything we stand for: being friendly, professional, and genuinely invested in making every customer experience exceptional. With Noah leading the way, we make service improvement fun, engaging, and effective.
Our Services.
Anonymous Service Evaluations
We call your business pretending to be a customer and evaluate the experience from start to finish. Our approach is friendly, unobtrusive, and focused on understanding your team’s strengths and areas for growth.
Detailed Feedback Reports
You’ll receive a comprehensive report highlighting what your team does well and where they can improve. From politeness to problem-solving skills, we cover it all to help you take your service to the next level.
How It Works
Subscribe: Sign up for our monthly service.
Stay Ready: Our friendly Noah will call to assess your team.
Receive Feedback: Get actionable insights to improve your service.
Why Choose Us
Friendly & Fun: We make service improvement an enjoyable experience.
Effortless Setup: Our process is simple, so you can focus on your business.
Insightful Reporting: Our feedback is easy to understand and put into action.
Consistent Performance: Keep your staff motivated and always ready to deliver their best.
Subscription.
Our subscription plans offer more than just a phone call. The real value comes from the ongoing, random evaluations that keep your team performing at their best. When employees know there could be a mystery call at any time, they remain consistently attentive, polite, and service-oriented, ensuring top performance every day.
Subscription Plans:
£30 per month: 1 call per month
£50 per month: 2 calls per month
£100 per month: 5 calls per month
In addition to the calls, our detailed feedback reports and practical guidance help your team continuously improve. The combination of regular assessments and actionable feedback creates a culture of service excellence.
About Noah.
Feedback Report.
1. Introduction Section
Evaluation Summary: A brief overview of the call or service interaction, including date, time, and scenario tested.
Purpose of the Evaluation: Explanation of the goal of the mystery call, such as assessing politeness, handling inquiries, or the overall experience.
2. Employee Interaction Analysis
We evaluate key aspects of the employee’s performance, including:
Greeting and First Impression: Was the greeting warm and welcoming?
Politeness and Friendliness: Assessment of the employee’s demeanor and tone.
Professionalism: Evaluation of communication clarity and attitude.
Listening Skills: How well did the employee listen and respond to the customer’s needs?
3. Service Quality Assessment
Product Knowledge: Was the employee knowledgeable and accurate?
Handling Requests: How efficiently were requests managed?
Follow-Up or Closure: Did the conversation end clearly and politely?
4. Strengths and Areas for Improvement
We highlight what the employee did well and provide constructive feedback on areas for improvement, with specific, actionable suggestions.
Example: “The employee could enhance their service by offering detailed product suggestions.”
5. Recommendations for Training
Targeted suggestions for training opportunities to improve performance, such as role-playing scenarios or practicing active listening.
6. Final Comments
A summary of the interaction, emphasizing key takeaways and commending strengths.